At Western New York INC., we are committed to providing high-quality services to our clients. However, we understand that there may be occasions when a refund is requested. This policy outlines the circumstances under which a refund may be granted.

1. Service Refunds

• Refunds are available only for services that have not been rendered. If the service has already been partially or fully provided, refunds may not be granted.

• Requests for refunds must be made within 7 days from the date of service agreement or payment. Any requests made after this period will be reviewed on a case-by-case basis.

2. Conditions for Refunds

• If the service has not been delivered as agreed, or there are significant issues that prevent us from fulfilling the service, we will work with you to find a resolution. If we are unable to provide the service as promised, a full or partial refund may be issued.

• If you cancel the service before work begins, we will issue a full refund of any payments made.

• Services that are personalized, custom, or have begun work may not be eligible for refunds, except where specified.

3. How to Request a Refund To request a refund, please contact us within the eligible timeframe at info@westernyinc.com. Provide the following details:

• Your full name

• Order or service reference number

• The reason for requesting a refund

• Any supporting documentation (e.g., emails, contracts)

4. Processing Refunds Once a refund request is approved, refunds will be processed to the original payment method used for the transaction. Please allow 7 business days for the refund to be reflected in your account.

5. Exceptions

• Refunds are not provided if the service has been completed in full as per the agreed terms and conditions.

• Refund requests due to personal preferences or changes of mind will not be eligible unless there is a failure on our part to meet the agreed service terms.

6. Dispute Resolution If you feel that your refund request has not been handled properly, please reach out to us at info@westernyinc.com to discuss the issue further. We are committed to resolving any concerns and ensuring your satisfaction.